Your Trust. Our Responsibility.
At Riva Holidays, we deeply value your trust. This Privacy Policy is designed to inform you about the data we collect, how we use it, and the steps we take to keep it secure.
What Data We Collect
We may collect the following personal and travel information:
- Full Name, Contact Number, Email Address
- Travel preferences, destination interests, and special requirements
- Booking and transaction history
- Billing and payment details (securely processed via trusted gateways)
- Communication history via calls, WhatsApp, or emails
How We Use Your Information
We collect your data only to serve you better:
- To confirm bookings and share tour details, tickets, and invoices
- To personalize your travel plans (e.g., room preferences, local food recommendations)
- To update you about itinerary changes, seasonal offers, or local alerts
- To analyze customer behavior to improve our services and website
- To communicate after your trip for feedback or loyalty rewards
Data Sharing & Third-Party Access
- Your data is only shared with essential service providers such as hotels, tour guides, transport operators, and insurance partners.
- We do not sell, rent, or lease your data to any marketing agency or third-party firm.
- All third-party partners are vetted and contractually bound to maintain data confidentiality.
Data Security Measures
We use robust security frameworks, including:
- SSL-encrypted website and payment gateways
- Firewalled servers for booking management
- Access controls and regular security audits
- Safe on-ground data handling by our team
You can always write to us at privacy@rivaholidays.com for queries or to request data deletion.